You can contact us via phone 03 5979 4777 or email [email protected] and we will assist you with the issue.
Yes, you are welcome to collect your order from us in person, or organise your own courier to pick up from our warehouse. However, please be sure to email or phone us prior to arriving, so we can make sure your order is ready.
Our pick-up warehouse is located at 49 Glendale Ave, Hastings VIC 3915. We are open for pick-ups from 9:00am – 3pm Monday to Friday.
The pallet does not have to be signed for and we can arrange for it to be left at a secure location at your property if you are not in at the time of delivery.
Once an order is finalised (i.e. after designs are drawn up if you require a made to measure garden bed), the manufacturing process can take between a few days to up to several weeks depending on the timber availability.
If you are in a hurry please let us know and we will try and speed up the process for you. When we despatch your order we will send you full tracking details for your pallet so that you can contact the delivery company and find the location of your ModBOX.
Unfortunately on some occasions deliveries can be delayed due to circumstances out of our control. We would advise choosing a suitable delivery date a few days prior to the date you wish to start your build, just in case.
Yes, ModBOX™ raised garden beds will never pass your details on to a third party, unless we are required to do so by law.
For online orders, we accept Bank Deposit, Visa, Mastercard, and PayPal. If you are picking up your order, we can also accept EFTPOS and Cash.
You are most welcome to come and see our raised garden beds and planters at 49 Glendale Ave, Hastings, VIC. It’s a good idea to call ahead on 03 5979 4777 to ensure someone will be on hand to welcome you.
Yes, all of the prices on the website are inclusive of GST.
Our wood-workshop and warehouse are at 49 Glendale Ave, Hastings, VIC 3915
Yes, if your order is more than $1000 the delivery is free*.
This is only applicable for delivery to addresses in VIC, NSW, SA, TAS, ACT.
For areas and Northern QLD, NT, WA, there are additional charges. Please see here.
*Please note: remote areas may incur additional charges