Delivery

ModBOX raised garden beds are built with high-density timber that will last a lifetime.

The total weight of a single ModBOX raised garden bed ranges between 100kg and 500kg. Components are packaged in 20kg bundles that are light enough for manual handling, making them easy to transport to installation sites.

These bundles (no longer than 1.5m) are palletised for transport and at local collection points can be forklifted straight on to a trailer or, after opening the pallet, hand-loaded into a car.

Please see the shipping option for your state listed below:

Q: How long does it take from order to delivery?

Once an order is finalised (i.e. after designs are drawn up if you require a made to measure garden bed), the manufacturing process can take between a few days to up to several weeks depending on the timber availability. If you are in a hurry please let us know and we will try and speed up the process for you.

When we despatch your order we will send you full tracking details for your pallet so that you can contact the delivery company and find the location of your ModBOX.

Unfortunately on some occasions deliveries can be delayed due to circumstances out of our control. We would advise choosing a suitable delivery date a few days prior to the date you wish to start your build, just in case.

Q: How will the ModBOX be delivered?

Your ModBOX will be delivered on a pallet to your desired location. The driver will have a tail lift vehicle and a pallet trolley. They will do their best to get it as close to your build location as possible, but will not be able to move the pallet up steps or over gravel or grass.

The ModBOX are all clearly listed in the picking list that accompanies your order, and you will be supplied with a set of printed building instructions specific to your build, general building instructions and some helpful hints.

Important information

The pallet does not have to be signed for and we can arrange for it to be left at a secure location at your property if you are not in at the time of delivery.

The delivery trucks are medium to big sized vehicles. Please ensure that there is enough clearance for a tailgate truck to access the location.

Returns and Refund policy

If you are not totally satisfied with the product, you have up to 30 days after you receive the product to return it for a refund (original purchase price excluding postage). All items and packaging must be returned complete and in unused condition. The buyer is responsible for the return postage cost.

Your order will be dispatched from our warehouse and delivered to the closest depot in your area. A notification will be sent when it is ready to collect. Please check depot opening hours and, if possible, use a trailer or ute as cars have limited loading capacity. The price of delivery to the collection depot varies depending on the area and the total weight of the order. Please check on the shopping cart shipping estimator for an accurate price.

NEW SOUTH WALES

Pickup from collection depot – FREE

Your order will be dispatched from our warehouse and delivered to the closest depot in your area free of charge. A notification will be sent when it is ready to collect. Please check depot opening hours and, if possible, use a trailer or ute as cars have limited loading capacity.

List of collection depots in New South Wales:

  • Albury – 34 Uiver Rd Thurgoona 2640 – Mon-Fri 08.30 – 17.00
  • Armidale – 4/267 Mann Street, Armidale 2350 – Mon-Fri 06.30 – 14.30
  • Botany – 1A Hale Street, Botany 2019 – Mon-Fri 08.00 – 20.00
  • Central Coast – Unit 3, 3 Corella Close, Berkeley Vale 2261 – Mon-Fri 08.00 – 17.00
  • Coffs Harbour – 542 Pacific Highway, Boambee 2450 – Mon-Fri 08.30 – 17.00
  • Dubbo – 27–29 Douglas Mawson Rd, Dubbo 2830 – Mon-Fri 07.00 – 16.30
  • Enfield – 16–24 Cosgrove Road, Enfield 2136 – Mon-Fri 10.00 – 17.00
  • Erskine Park – 29 – 55 Lockwood Road, Erskine Park 2759 – Mon-Fri 10.00 – 16.00
  • Lismore – 13 Habib Drive, Lismore 2480 – Mon-Fri 08.30 – 17.00
  • Newcastle – 6 Everett Street, Carrington 2294 – Mon-Fri 08.30 – 16.30
  • Orange – 4 Corporation Place, Orange 2800 – Mon-Fri 08.00 – 16.30
  • Port Macquarie – 21 Sancrox Road, Sancrox 2446 – Mon-Fri 08.30 – 16.30
  • Singleton – 8 Ellesmere Avenue, McDougalls Hill 2330 – Mon-Fri 08.00 – 16.00
  • Tamworth – Cnr Avro & Plain Streets, Tamworth 2340 – Mon-Fri 07.30 – 17.00
  • Wagga Wagga – Lot 22 Stuart Road, Wagga Wagga 2650 – Mon-Fri 07.00 – 17.00
  • Wollongong – 23 Prince of Wales Avenue, Unanderra 2526 – Mon-Fri 08.00 – 17.00

Home delivery – $195 flat rate*

Deliveries to residential or commercial addresses in New South Wales are available at a flat rate of $195.

This option requires:

  • clear access for a 5 tonne truck
  • sealed unloading area.

*remote areas may incur additional charges

VICTORIA

Pickup from collection depot – FREE

Your order will be dispatched from our warehouse and delivered to the closest depot in your area free of charge. A notification will be sent when it is ready to collect. Please check depot opening hours and, if possible, use a trailer or ute as cars have limited loading capacity.

List of collection depots in Victoria:

  • Ballarat – 8 Daveyduke Drive, Ballarat 3350 – Mon-Fri 08.30 – 17.00
  • Bendigo – 2 Craig Street, Long Gully 3550 – Mon-Fri 08.30 – 17.00
  • Geelong – 154 Weddell Road, North Geelong 3220 – Mon-Fri 08.00 – 17.00
  • Hallam – 34–38 Wedgewood Road, Hallam 3803 – Mon-Fri 08.00 – 18.00
  • Melbourne Airport – 45 Sky Road, Melbourne Airport 3045 – Mon-Fri 08.00 – 20.00
  • Mildura – 89–91 Cureton Avenue, East, Mildura 3500 – Mon-Fri 07.00 – 16.30
  • Shepparton – 8 Gemini Crescent, Shepparton 3630 – Mon-Fri 08.00 – 16.30
  • Traralgon – 58–60 Eastern Road, Traralgon 3844 – Mon-Fri 08.30 – 17.00
  • Warnambool – Cnr Albert & Dickson Streets, Warnambool 3280 – Mon-Fri 08.30 – 16.30

Home delivery – $195 flat rate*

Deliveries to residential or commercial addresses in Victoria are available at a flat rate of $195.

This option requires:

  • clear access for a 5 tonne truck
  • sealed unloading area.

*remote areas may incur additional charges

QUEENSLAND (South East)

Pickup from collection depot – FREE

Your order will be dispatched from our warehouse and delivered to the closest depot in your area free of charge. A notification will be sent when it is ready to collect. Please check depot opening hours and, if possible, use a trailer or ute as cars have limited loading capacity.

List of collection depots in Queensland (South East):

  • Brisbane North – 21 Taylor Place, Trade Coast Central, Eagle Farm 4009 – Mon-Fri 08.00 – 17.00
  • Gold Coast – 43 Days Road Upper Coomera 4209 – Mon-Fri 09.30 – 16.00
  • Redbank – 48 Monash Road, Redbank 4301 – Mon-Fri 09.30 – 18.00
  • Sunshine Coast – 46 Central Park Drive, Yandina 4561 – Mon-Fri 09.00 – 17.00

Home delivery – $195 flat rate*

Deliveries to residential or commercial addresses in Queensland (South East) are available at a flat rate of $195.

This option requires:

  • clear access for a 5 tonne truck
  • sealed unloading area.

*remote areas may incur additional charges

QUEENSLAND (Other)

Pickup from collection depot

Your order will be dispatched from our warehouse and delivered to the closest depot in your area. A notification will be sent when it is ready to collect. Please check depot opening hours and, if possible, use a trailer or ute as cars have limited loading capacity. The price of delivery to the collection depot varies depending on the area and the total weight of the order. Please check on the shopping cart shipping estimator for an accurate price.

List of collection depots in Queensland (Other):

  • Bundaberg – Shed G, 96 Mount Perry Rd, North Bundaberg 4670 – Mon-Fri 08.00 – 17.00
  • Cairns – 15–21 Spoto Street, Woree 4868 – Mon-Fri 08.00 – 17.00
  • Gladstone – 16 Blain Drive, Gladstone 4680 – Mon-Fri 08.00 – 16.00
  • Mackay – 19 Lenshield Street, Paget 4740 – Mon-Fri 10.00 – 16.00
  • Toowoomba – Lot 27 Molloy Street, Toowoomba 4350 – Mon-Fri 07.00 – 17.00
  • Townsville – 149–155 Webb Drive, Mount St John 4818 – Mon-Fri 08.00 – 17.00

Home delivery*

Price of delivery to residential or commercial addresses in Queensland (Other) varies depending on the area and the total weight of the order. Please check on the shopping cart shipping estimator for an accurate price.

This option requires:

  • clear access for a 5 tonne truck
  • sealed unloading area.

*remote areas may incur additional charges

SOUTH AUSTRALIA

Pickup from collection depot – FREE

Your order will be dispatched from our warehouse and delivered to the closest depot in your area free of charge. A notification will be sent when it is ready to collect. Please check depot opening hours and, if possible, use a trailer or ute as cars have limited loading capacity.

Collection depot in South Australia:

  • Marleston – 28–32 Grove Avenue, Marleston 5033 – Mon-Fri 08.30 – 18.00

Home delivery – $195 flat rate*

Deliveries to residential or commercial addresses in South Australia are available at a flat rate of $195.

This option requires:

  • clear access for a 5 tonne truck
  • sealed unloading area.

*remote areas may incur additional charges

TASMANIA

Pickup from collection depot – FREE

Your order will be dispatched from our warehouse and delivered to the closest depot in your area free of charge. A notification will be sent when it is ready to collect. Please check depot opening hours and, if possible, use a trailer or ute as cars have limited loading capacity.

List of collection depots in Tasmania:

  • Hobart – 12 Duncan Street, Montrose 7010 – Mon-Fri 09.30 – 16.00
  • Launceston – 12 Boral Road, Western Junction 7212 – Mon-Fri 09.30 – 16.00

Home delivery – $195 flat rate*

Deliveries to residential or commercial addresses in Tasmania are available at a flat rate of $195.

This option requires:

  • clear access for a 5 tonne truck
  • sealed unloading area.

*remote areas may incur additional charges

AUSTRALIAN CAPITAL TERRITORY

Pickup from collection depot – FREE

Your order will be dispatched from our warehouse and delivered to the closest depot in your area free of charge. A notification will be sent when it is ready to collect. Please check depot opening hours and, if possible, use a trailer or ute as cars have limited loading capacity.

Collection depot in Australian Capital Territory:

  • Canberra – 71 Sheppard Street, Hume 2620 – Mon-Fri 08.30 – 16.30

Home delivery – $195 flat rate*

Deliveries to residential or commercial addresses in Australian Capital Territory are available at a flat rate of $195.

This option requires:

  • clear access for a 5 tonne truck
  • sealed unloading area.

*remote areas may incur additional charges

NORTHERN TERRITORY

Pickup from collection depot

Your order will be dispatched from our warehouse and delivered to the closest depot in your area. A notification will be sent when it is ready to collect. Please check depot opening hours and, if possible, use a trailer or ute as cars have limited loading capacity. The price of delivery to the collection depot varies depending on the area and the total weight of the order. Please check on the shopping cart shipping estimator for an accurate price.

List of collection depots in Northern Territory:

  • Alice Springs – 30 Cameron Street, Alice Springs 0870 – Mon-Fri 09.30 – 16.00
  • Darwin – 61 O’Sullivan Circuit, East Arm 0822 – Mon-Fri 09.30 – 16.00

Home delivery*

Price of delivery to residential or commercial addresses in Northern Territory varies depending on the area and the total weight of the order. Please check on the shopping cart shipping estimator for an accurate price.

This option requires:

  • clear access for a 5 tonne truck
  • sealed unloading area.

*remote areas may incur additional charges

WESTERN AUSTRALIA

Pickup from collection depot

Collection depot in Western Australia

  • Perth – 272 Rutland Avenue, Welshpool 6106 – Mon-Fri 08.00 – 18.00

Home delivery*

Price of delivery to residential or commercial addresses in Western Australia varies depending on the area and the total weight of the order. Please check on the shopping cart shipping estimator for an accurate price.

This option requires:

  • clear access for a 5 tonne truck
  • sealed unloading area.

*remote areas may incur additional charges

Price increase

There will be a price adjustment for all of the products starting on July 1st, 2023, ranging from 5% to 10%