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FAQ’s

General

Yes, if your order is more than $1000 the delivery is free*.
This is only applicable for delivery to addresses in VIC, NSW, SA, TAS, ACT.
For areas and Northern QLD, NT, WA, there are additional charges. Please see here.

*Please note: remote areas may incur additional charges

Our wood-workshop and warehouse are at 49 Glendale Ave, Hastings, VIC 3915

Yes, all of the prices on the website are inclusive of GST.

You are most welcome to come and see our raised garden beds and planters at 49 Glendale Ave, Hastings, VIC. It’s a good idea to call ahead on 03 5979 4777 to ensure someone will be on hand to welcome you.

For online orders, we accept Bank Deposit, Visa, Mastercard, and PayPal. If you are picking up your order, we can also accept EFTPOS and Cash.

Yes, ModBOX™ raised garden beds will never pass your details on to a third party, unless we are required to do so by law.

If you are not totally satisfied with the product, you have up to 30 days after you receive the product to return it for a refund (original purchase price excluding postage). All items and packaging must be returned complete and in unused condition. The buyer is responsible for the return postage cost.

You can contact us via phone 03 5979 4777 or email [email protected] and we will assist you with the issue.

You can contact us via phone 03 5979 4777 or email [email protected] and we will assist you with the issue.

You can contact us via phone 03 5979 4777 or email [email protected] and we will assist you with the issue.

Installation

All of the ModBOX raised garden beds are flat packed for transport. They are very easy to put together thanks to the visual instructions included in the kit.

Yes, we offer installation services for the South-East suburbs of Melbourne.

Tag: Service

The main requirement to erect a raised garden bed is a flat surface. Remove rocks, roots and weeds from the area and use a rake to flatten it.

Tag: Surface

Yes, it is possible to install a garden bed on grass, but we do not recommend it. After some time, the grass will find its way into the garden bed, making it very hard to cultivate.
It is best to remove the top 50-75mm of soil for an area slightly wider than the garden bed you intend to install. Then, lay down a weed-mat and fill the area with screening rocks. This gravel area will provide a solid base with good drainage, and the installation of the raised garden bed will be effortless.

Tag: Surface

Clay soil retains water, and this, over time, can damage the timber.
It is recommended to remove the top 50-75mm for an area slightly wider than the garden bed you intend to install. Then, lay down a weed-mat and fill the area with screening rocks. This gravel area will provide a solid base with good drainage, and the installation of the raised garden bed will be effortless.

Tag: Surface

The two main requirements to erect a raised garden bed are:

  • A flat and solid surface;
  • good water drainage.

Sandy soil will provide both. Remove rocks, roots and weeds from the area and use a rake to flatten it before installing the ModBOX raised garden bed.

Tag: Surface

Yes, it is possible to install a garden bed on concrete. Please remember to choose the option “[ ] No Spikes” during the purchasing process.

Tag: Surface

Yes, it is possible to install a garden bed on pavers. Please remember to choose the option “[ ] No Spikes” during the purchasing process.

Tag: Surface

The short answer is no. The long answer is yes, but there are two main factors to consider before placing a raised garden bed on a timber deck: weight and water.

  • Weight: The raised garden bed cannot weight more than the bearing load of the deck. Timber decks built within the parameters of the Australian Standard can support the weight of 200Kg per square metre. Blended topsoil weighs approximately 1000Kg per cubic metre. The raised garden bed, therefore, has to be 20cm in height or less.
  • Water: if the timber deck is in permanent contact with water, this will result in fast decay of the wood. The excess water needs to be drained off the timber or left to evaporation, or the garden bed has to have a wicking system.

To conclude: if the timber deck is built to support a load of 500Kg per square metre, it is possible to place a raised garden bed 450mm high with a wicking system. If unsure of the bearing load, the safest option is to use a planter with self-watering pots like this.

Tag: Surface

Yes, you can install a ModBOX raised garden bed on a slope. If you have a wicking system, however, this needs to be placed on a flat surface. Send us a sketch of the area giving the gradient of the slope (the fall over a straight 1m length) and the length of your ModBOX. We’ll then work out a plan and estimate what you’ll need.

Tag: Slope

Product

Each ModBOX Raised Garden Bed could be configured to:

  • Simple Style -> No capping
  • Provence Style –> Hardwood 90mm wide capping
  • Tuscany Style -> Cypress 150mm wide seating capping and uprights

Simple Style

Provence Style

Tuscany Style*

*Please note: the installation of the Tuscany Style requires the following:

  • Impact driver + hexagonal drill-bit
  • Drill + 5.5mm drill-bit.

Shipping

Yes, if your order is more than $1000 the delivery is free*.
This is only applicable for delivery to addresses in VIC, NSW, SA, TAS, ACT.
For areas and Northern QLD, NT, WA, there are additional charges. Please see here.

*Please note: remote areas may incur additional charges

Once an order is finalised (i.e. after designs are drawn up if you require a made to measure garden bed), the manufacturing process can take between a few days to up to several weeks depending on the timber availability.

If you are in a hurry please let us know and we will try and speed up the process for you. When we despatch your order we will send you full tracking details for your pallet so that you can contact the delivery company and find the location of your ModBOX.

Unfortunately on some occasions deliveries can be delayed due to circumstances out of our control. We would advise choosing a suitable delivery date a few days prior to the date you wish to start your build, just in case.

The pallet does not have to be signed for and we can arrange for it to be left at a secure location at your property if you are not in at the time of delivery.

Yes, you are welcome to collect your order from us in person, or organise your own courier to pick up from our warehouse. However, please be sure to email or phone us prior to arriving, so we can make sure your order is ready.

Our pick-up warehouse is located at 49 Glendale Ave, Hastings VIC 3915. We are open for pick-ups from 9:00am – 3pm Monday to Friday.

Yes. A tracking number will be emailed to you once your order has been dispatched.

Your ModBOX will be delivered on a pallet to your desired location. The driver will have a tail lift vehicle and a pallet trolley. They will do their best to get it as close to your build location as possible, but will not be able to move the pallet up steps or over gravel or grass. The ModBOX are all clearly listed in the picking list that accompanies your order, and you will be supplied with a set of printed building instructions specific to your build, general building instructions and some helpful hints.

Unfortunately delivery to a PO Box is not possible. If you don’t have a home address, we can organise a delivery to a courier depot close to you. You can the collect your order at that location.

ModBOX have 2 charges for standard delivery to Adelaide, these are calculated by the order price:

  • If your order is more than $1000 the delivery is free
  • If your order is less than $1000 the delivery is a set cost of $132

ModBOX have 2 charges for standard delivery to Brisbane, these are calculated by the order price:

  • If your order is more than $1000 the delivery is free
  • If your order is less than $1000 the delivery is a set cost of $132

ModBOX have 2 charges for standard delivery to Sydney, these are calculated by the order price:

  • If your order is more than $1000 the delivery is free
  • If your order is less than $1000 the delivery is a set cost of $132

ModBOX have 2 charges for standard delivery to Melbourne, these are calculated by the order price:

  • If your order is more than $1000 the delivery is free
  • If your order is less than $1000 the delivery is a set cost of $132

ModBOX have 2 charges for standard delivery to Canberra, these are calculated by the order price:

  • If your order is more than $1000 the delivery is free
  • If your order is less than $1000 the delivery is a set cost of $132

ModBOX have 2 charges for standard delivery to Gold Coast, these are calculated by the order price:

  • If your order is more than $1000 the delivery is free
  • If your order is less than $1000 the delivery is a set cost of $132

ModBOX have 2 charges for standard delivery to Tasmania, these are calculated by the order price:

  • If your order is more than $1000 the delivery is free
  • If your order is less than $1000 the delivery is a set cost of $132

*Please note: remote areas may incur additional charges

ModBOX have 2 charges for standard delivery to regional New South Wales, these are calculated by the order price:

  • If your order is more than $1000 the delivery is free
  • If your order is less than $1000 the delivery is a set cost of $132

*Please note: remote areas may incur additional charges

ModBOX have 2 charges for standard delivery to regional South Australia, these are calculated by the order price:

  • If your order is more than $1000 the delivery is free
  • If your order is less than $1000 the delivery is a set cost of $132

*Please note: remote areas may incur additional charges

ModBOX have 2 charges for standard delivery to regional Victoria, these are calculated by the order price:

  • If your order is more than $1000 the delivery is free
  • If your order is less than $1000 the delivery is a set cost of $132

*Please note: remote areas may incur additional charges

Deliveries to Brisbane, Bundaberg, Emerald, Gladstone, Gold Coast, Maroochydore, Rockhampton, Toowoomba follow the standard delivery:

  • If your order is more than $1000 the delivery is free
  • If your order is less than $1000 the delivery is a set cost of $132

Deliveries to other areas in QLD are possible but will incur an additional surcharge. Please see here.

Please see here.

Please see here.

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