The pallet does not have to be signed for and we can arrange for it to be left at a secure location at your property if you are not in at the time of delivery.

Yes, you are welcome to collect your order from us in person, or organise your own courier to pick up from our warehouse. However, please be sure to email or phone us prior to arriving, so we can make sure your order is ready.

Our pick-up warehouse is located at 49 Glendale Ave, Hastings VIC 3915. We are open for pick-ups from 9:00am – 3pm Monday to Friday.

Yes. A tracking number will be emailed to you once your order has been dispatched.

Your ModBOX will be delivered on a pallet to your desired location. The driver will have a tail lift vehicle and a pallet trolley. They will do their best to get it as close to your build location as possible, but will not be able to move the pallet up steps or over gravel or grass. The ModBOX are all clearly listed in the picking list that accompanies your order, and you will be supplied with a set of printed building instructions specific to your build, general building instructions and some helpful hints.

Unfortunately delivery to a PO Box is not possible. If you don’t have a home address, we can organise a delivery to a courier depot close to you. You can the collect your order at that location.

ModBOX have 2 charges for standard delivery to Gold Coast, these are calculated by the order price:

• If your order is more than $1000 the delivery is free
• If your order is less than $1000 the delivery is a set cost of $132